the representative said that intel is expected to come out with a fix to the problem in mid-april and i can return it immediately after that. she said hp will send me an email to let me know when intel has fixed the problem.
they will accept returns till april 30th she said.
my problem: i have thrown away the packing in which my laptop came. the lady said i will have to manage obtaining a bag for the laptop on my own. she said perhaps fedex will help out with the packaging. any suggestions for me regarding how i should pack my laptop when i return it to hp?
another question: i got a discount of $250 when i purchased the hp dv7tqe laptop. should i stick to getting the same laptop or should i try getting an hp envy 17 3D? i am hoping the envy with sandy bridge would be out by april. any info on this would be helpful. thanks.
Reply 1 : Returning hp laptop
I would make very sure of this; while they may accept returns until April 30th, chances are that it will only be for replacement by the same model. If you're thinking about returning it for a different model at that point, they may not allow it.
As for packaging, I would go for a slightly oversized box (about an extra half-inch to inch on all sides of the notebook, and fill the space between the notebook and the sides with as many packing peanuts or air bags as you can pack in so the notebook is snug and won't move.
As for packaging, I would go for a slightly oversized box (about an extra half-inch to inch on all sides of the notebook, and fill the space between the notebook and the sides with as many packing peanuts or air bags as you can pack in so the notebook is snug and won't move.
Reply 2 : Returning hp laptop
thanks for the suggestion.
Reply 3 : Returning hp laptop
Quote:
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Originally Posted by Briju 
spoke to the hp representative about returning my hp dv7t quad edition laptop. reason for return: intel's revelation about the design flaw in the chip accompanying the sandy bridge processor.
the representative said that intel is expected to come out with a fix to the problem in mid-april and i can return it immediately after that. she said hp will send me an email to let me know when intel has fixed the problem. they will accept returns till april 30th she said. my problem: i have thrown away the packing in which my laptop came. the lady said i will have to manage obtaining a bag for the laptop on my own. she said perhaps fedex will help out with the packaging. any suggestions for me regarding how i should pack my laptop when i return it to hp? another question: i got a discount of $250 when i purchased the hp dv7tqe laptop. should i stick to getting the same laptop or should i try getting an hp envy 17 3D? i am hoping the envy with sandy bridge would be out by april. any info on this would be helpful. thanks. |
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